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Contact us


Aftersales enquiries

From the 07/04/2017 Hayes and Jarvis will only be able to assist with enquiries regarding EXISTING bookings. Please contact our aftersales team on 0800 032 5492 who will be happy to help.

Call Trade Support on 0844 415 5550 for:

  • Agent website passwords
  • Brochure requests
  • Commission queries


We will respond to your emails within 72 hours.

Customer services
Trade Support

If you have already made a complaint and remain unhappy with our offer the following options are available to you. ABTA's scheme for the resolution of disputes can be found by visiting or you are able to register your complaint with the European Commission Online Dispute (ODR) this can be accessed at