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Telephone

For any multicenter itineries only please call 0800 032 5492, and use the Hayes and Jarvis option - please listen carefully to the information so that you are put through to the correct destination that you require.

Call Trade Support on 0844 415 5550 for:

  • Agent website passwords
  • Brochure requests
  • Commission queries

Email

We will respond to your emails within 72 hours.

Customer services customer.services@flexibleflights.com
Group bookings groups@flexibleflights.com
Trade Support tradesupport@specialistholidays.com

If you have already made a complaint and remain unhappy with our offer the following options are available to you. ABTA's scheme for the resolution of disputes can be found by visiting www.abta.com or you are able to register your complaint with the European Commission Online Dispute (ODR) this can be accessed at http://ec.europa.eu/consumers/odr/