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Telephone

Hayes & Jarvis will only be able to assist with enquiries regarding EXISTING bookings. Please contact our team on 0800 032 5492 and have your booking reference number to hand and they will be more than happy to help.

Opening Hours

Monday to Friday: 09:00 until 19:00
Saturday: 09:00 until 18:00
Sunday: 10:00 until 17:00

Call Trade Support on 0844 415 5550 for:

  • Agent website passwords
  • Brochure requests
  • Commission queries

Email

Customer services customer.services@flexibleflights.com
Trade Support tradesupport@specialistholidays.com

We will respond to your emails within 72 hours.

If you have already made a complaint and remain unhappy with our offer the following options are available to you. ABTA's scheme for the resolution of disputes can be found by visiting www.abta.com or you are able to register your complaint with the European Commission Online Dispute (ODR) this can be accessed at http://ec.europa.eu/consumers/odr/